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Treeway Academy – Primary
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What can we help you with?

Welcome Center

  • Articles coming soon

Billing & Membership

  • Can I pause or freeze my membership?
  • Can I purchase a membership without PayPal?
  • How do I add another student membership?
  • How do I cancel my membership?
  • How do I change my billing date?
  • How do I contact Treeway for support?
  • I’d like to change my membership level. How do I do that?

Live Classes

  • Booking a class took too many credits
  • Can I cancel/pause my membership and keep my credits?
  • Can I share a link to the live classes with a friend?
  • Do class credits roll over from month to month?
  • Do I need a password to access the live classes?
  • Do the live classes repeat?
  • Do you reimburse class credits?
  • How do I book a live class?
  • I can’t get into the live class
  • I didn’t get the confirmation email
  • I have a premium membership, but I’m out of credits
  • The live classes aren’t showing the correct times
  • There aren’t enough live classes
  • When are live classes posted?

Student Courses

  • Can we download a curriculum outline?
  • How do we use each lesson?

Account

  • Can I have multiple students on a single account?
  • How do I change my password?
  • I can’t add my profile photo?
  • I contacted support, but I haven’t heard back. When can I expect an answer?

Classroom Groups

  • Can students exchange contact information?
  • How long will I have access to a group?
  • What is a classroom group?
  • Why is my post pending moderation?
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